Smart, Reliable, and Secure Cloud Calling
Smart Features for a Smarter Business
AI-Powered Insights
Transform every call into actionable intelligence. Teams Phone provides automatic summaries, transcripts, and call recaps so your team can focus on conversations instead of note-taking. Gain real-time insights that improve productivity across your organization.
Collaborative Calling
Streamline communication inside and outside your company. Collaborative Calling enables departments and customer service teams to manage, transfer, and route calls seamlessly while maintaining visibility into shared queues and activity.
Inclusive Communication
Make every conversation accessible and engaging. Teams Phone offers real-time captions, transcripts, and AI-driven noise reduction to ensure everyone can participate clearly — no matter their location or language.
Key Reasons Businesses Choose Teams Phone
- Choose the connectivity option that fits your organization best. Whether through Microsoft’s PSTN services or your preferred third-party provider — all managed easily from a single Teams admin console.
- Keep your communications safe with end-to-end encryption, secure authentication, and advanced compliance controls.
- Ensure employee safety with emergency calling features and real-time security alerts built right into Teams.
How it Works
Step 1: Choose Your License Plan
- Select the right Microsoft Teams Phone license based on your company’s size, needs, and call volume.
- Choose between Microsoft’s PSTN plans or integrate your existing telephony provider.
- Get a cost-effective, scalable solution tailored to your organization.
Step 2: Configuration and Setup
- Our certified specialists handle configuration, number porting, and call routing.
- We apply security policies and connect all devices across your organization.
- Enjoy seamless integration with Microsoft 365 and minimal downtime.
Step 3: Seamless Communication, Ongoing Support
- Communicate easily across desktop, mobile, or desk phones — all within Teams.
- Receive continuous monitoring, maintenance, and user training from Pepas Cloud.
- Stay connected securely with 24/7 technical support and optimization.
Features
Call Queue
Distribute incoming calls automatically to available team members and reduce wait times.
Call Transfer
Quickly transfer calls to colleagues or departments with one click.
IVR (Interactive Voice Response)
Distribute incoming calls automatically to available team members and reduce wait times.
Call Holding
Place calls on hold securely with music or messages for a professional touch.
Auto Attendant
Automate greetings and call routing with custom menu options.
Call Recording
Record and store calls securely for training or compliance.
Pricing & Plans
Microsoft Teams Phone Standard
Cloud-Based System – Make and receive calls over the internet or PSTN.
Flexible Connectivity – Use Teams Calling Plans, Operator Connect, or Direct Routing.
Mobile Integration – Combine mobile plans with Teams Phone Mobile.
Device Flexibility – Join and transfer calls seamlessly across devices.
License Requirement – Microsoft Teams license required.
Teams Phone with pay-as-you-go calling
Standard Included – Comes with all Teams Phone Standard features plus flexible pay-as-you-go calling.
Dedicated Number – Get your own phone number with metered outbound minutes from Microsoft.
License Requirement – Requires a separate Microsoft Teams license for activation.
Usage-Based Rates – SMS, calling, and audio-conferencing charges apply based on usage.
Market Availability – Available only in specific regions; check local availability.
Teams Phone with Calling Plan
Standard + Calling Plan – Includes all Teams Phone Standard features with a built-in calling plan.
Domestic Minutes (US, UK, CA) – Get a phone number with 3,000 outbound domestic minutes from Microsoft.
Global Minutes – In other markets, receive 1,200 outbound domestic minutes per user.
License Requirement – Requires a separate Microsoft Teams license for activation.
Additional Rates – SMS, calling, and audio-conferencing charges may apply.
Market Availability – Available only in specific regions; verify local availability.
Teams Phone with domestic and international calling
Standard + Global Calling – Includes all Teams Phone Standard features with domestic and international calling options.
Global Minutes (US, UK, CA) – Get a phone number with 3,000 domestic or 600 international minutes from Microsoft.
Worldwide Coverage – In other regions, receive 1,200 domestic or 600 international minutes per user.
License Requirement – Requires a separate Microsoft Teams license for activation.
Market Availability – Available only in specific markets; confirm local eligibility.
Why Choose Pepas Cloud
Your Trusted Microsoft Partner
End-to-End Implementation
From initial setup and configuration to training and ongoing support, we ensure a seamless deployment tailored to your business needs.
Global Standards
Benefit from personalized service backed by Microsoft’s best practices and enterprise-grade reliability.
AI-Enhanced Experience
Empower your teams with smarter, more efficient calling through integrated Microsoft Copilot features and real-time insights.
